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If you’re integrated with a POS system, orders normally flow directly to your POS for preparation and printing. But what happens when that connection fails? Fallback printing ensures orders still reach your kitchen.

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The Problem

POS integrations can fail for various reasons:
  • POS server is down or unreachable
  • Network issues between storekit and your POS
  • POS rejects the order (menu sync issues, item not found)
  • Timeout during busy periods
When this happens, the order is paid and confirmed to the customer - but your kitchen doesn’t know about it. This leads to missed orders, unhappy customers, and lost revenue.

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The Solution: Fallback Printing

With a storekit cloud printer connected, you can configure orders to print automatically when they fail to reach your POS. How it works:
  1. Customer places an order
  2. storekit attempts to send the order to your POS
  3. If the POS accepts it → Order flows through your normal POS workflow
  4. If the POS fails → Order prints immediately on your storekit printer
This gives you a safety net - even if your POS is down, you’ll still receive a printed ticket.

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Setting Up Fallback Printing

Simply connect a storekit cloud printer to your store. Once connected, failed POS orders will automatically print - no additional configuration required. The printer should be set to manual print mode (the default). This means regular orders won’t print (your POS handles those), but failed orders will print automatically as a fallback.
Position the printer somewhere visible - like the pass or expediting station - so staff immediately notice when a fallback ticket appears.

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What Gets Printed

Fallback tickets include:
  • All order details (items, modifiers, quantities)
  • Customer details and contact info
  • Fulfillment method and time
  • Clear “POS FAILED” warning so staff know this order bypassed normal flow
The ticket format matches your regular storekit print settings.

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Best Practices

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Always Have a Fallback

Even if your POS integration is rock-solid, connect a storekit printer as insurance. The cost of a printer is nothing compared to missing orders.

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Position the Fallback Printer Strategically

Put it somewhere visible - not tucked away in a corner. Staff need to notice when a fallback ticket prints.

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Train Your Team

Staff should know:
  • What a fallback ticket looks like
  • That it means the POS didn’t receive the order
  • To manually enter it into the POS if needed for reporting
  • To alert a manager if fallback tickets become frequent

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Review Failed Orders Daily

Don’t just print and forget. Review your failed orders report regularly to catch integration issues before they become major problems.
Fallback printing is a safety net, not a long-term solution. If you’re seeing frequent fallback tickets, see Troubleshooting to diagnose the underlying issue.