Opening hours control when customers can place orders. Properly configured hours ensure orders only come in when you’re ready to fulfill them.
Setting Opening Hours
- Go to Stores → Store Settings → Opening Hours
- By default, stores are set to Open 24 hours
- Toggle this off to set specific hours for each day
- Configure opening and closing times for each day of the week
- Click Save
Adding Multiple Time Periods
If your store has split hours (e.g., closed between lunch and dinner), add multiple time periods per day:
- Click on the day you want to configure
- Click Add another time period
- Set the start and end times for each period
Example: A restaurant open for lunch and dinner might set:
- 11:00 - 14:30 (lunch)
- 17:00 - 22:00 (dinner)
Hours After Midnight
If your store operates past midnight, you need to configure the next day’s hours to include the early morning period.
Example: Open until 2:00 AM on Saturday night:
- Friday: 17:00 - 23:59
- Saturday: 00:00 - 02:00, 17:00 - 23:59
You cannot set an end time past 23:59. For late-night hours, add a time period starting at 00:00 on the following day.
Closed Days
To close on a specific day:
- Click on the day
- Remove all time periods
- The day will show as closed
Pre-Orders Outside Opening Hours
By default, customers can only order during opening hours. To allow orders when you’re closed (for future fulfillment):
- Go to Stores → Store Settings → Pre-orders
- Enable Allow customers to order outside of venue opening hours
See Pre-orders & Scheduling for more details.
Temporary Closures
For temporary closures (holidays, maintenance), use Store Snoozing rather than changing opening hours. This keeps your regular schedule intact.
Tips
- Be accurate - Customers will expect orders to be ready during your stated hours
- Buffer time - Consider closing orders 15-30 minutes before kitchen close
- Holidays - Use snoozing for one-off closures rather than editing hours
- Test your setup - Place a test order to verify hours work as expected
