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Store notices let you communicate important information to customers directly on your store. Use them to share updates, set expectations, or highlight promotions.

Notice Settings

Each notice has the following options:

Title (Optional)

A bold heading displayed above the notice body. Keep it short - 5 words or fewer works best.

Body

The main message content. Supports basic HTML formatting like <b>, <i>, and <a> tags for links. Line breaks are preserved.

Notice Type

Controls the visual style of the notice:
TypeColourBest For
InfoBlueGeneral information, updates
SuccessGreenPositive news, confirmations
WarningYellowImportant alerts, delays
NeutralGreySubtle messages, legal text

Display Locations

Choose where the notice appears:
  • Menu - Shown at the top of the menu page
  • Basket - Displayed in the basket/checkout sidebar
  • Order Status - Visible on the order confirmation page
  • Modal Before Checkout - Shows as a popup that customers must acknowledge before completing their order
You can enable multiple locations for the same notice, or create different notices for different locations.
The modal before checkout is commonly used for allergen notices. See our Allergen Strategy guide for more options.

Use Cases

Temporary Closures or Delays

Warn customers about kitchen delays, reduced menus, or temporary closures.
Title: Kitchen Delays
Body: We’re experiencing high demand. Orders may take 15-20 minutes longer than usual.
Type: Warning
Location: Menu, Basket

Delivery Information

Set expectations about delivery times or areas.
Title: Delivery Notice
Body: We deliver within 3 miles of our restaurant. Orders outside this area will be cancelled.
Type: Info
Location: Menu

Promotions

Highlight current offers or discounts.
Title: Weekend Special
Body: 20% off all pizzas Friday-Sunday. Use code WEEKEND20 at checkout.
Type: Success
Location: Menu, Basket

Allergen or Dietary Warnings

Important information customers need before ordering.
Title: Allergen Information
Body: Our kitchen handles nuts, gluten, and dairy. Please contact us directly if you have severe allergies.
Type: Warning
Location: Modal Before Checkout

Order Confirmation Details

Useful information after the order is placed.
Title: What’s Next?
Body: You’ll receive a text when your order is ready for collection. Please bring ID for alcohol orders.
Type: Info
Location: Order Status

Event or Catering Orders

Set expectations for large orders.
Title: Catering Orders
Body: Orders over £200 require 48 hours notice. We’ll call to confirm your order within 2 hours.
Type: Info
Location: Modal Before Checkout

Tips

  • Keep it brief - Customers scan, they don’t read essays
  • Use the right type - Yellow for things they need to know, blue for nice-to-know
  • Don’t overdo it - One or two notices maximum, more feels spammy
  • Update regularly - Remove outdated notices promptly
  • Use the modal sparingly - Only for critical information that requires acknowledgement