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storekit integrates with Star Micronics cloud printers to print order tickets automatically or on-demand. Printers connect to your network via WiFi or ethernet (hardwired is recommended for reliability) and receive jobs from the cloud - no cables to your computer required.

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When to Use Direct Printing

Connect a printer if:
  • You’re not POS-integrated - Orders need to reach your kitchen somehow
  • You want fallback reliability - Print orders automatically when your POS integration fails (see Fallback Printing)
If you’re POS-integrated, your POS typically handles printing. But connecting a storekit printer as a fallback ensures you never miss an order if the POS connection drops.

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Supported Printers

ModelTypeNotes
Star TSP100IVThermalRecommended - fast, reliable, easy setup
Star MC Print 3ThermalCompact design, front-loading paper
Star MC Print 2ThermalBudget-friendly option
Star SP742Dot matrixKitchen printer - heat/splash resistant (CloudPRNT model only)
You can buy pre-configured printers ready for storekit from Commandear.

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Setup Steps

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Step 1: Connect Printer to WiFi

Download the Star Quick Setup Utility app: Then:
  1. Power on your printer
  2. Open the Star Quick Setup Utility app
  3. Select your printer model
  4. Follow the prompts to connect the printer to your WiFi network
The printer must be on the same WiFi network as your venue’s internet connection. Guest networks or networks with client isolation may not work.

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Step 2: Get the MAC Address

The MAC address is a unique identifier for your printer. You’ll need it to register the printer with storekit. To perform a self-print test:
  1. Turn off the printer
  2. Hold down the FEED button
  3. While holding FEED, turn the printer back on
  4. Release the button when the test page starts printing
The MAC address is printed on the test page in the format 00:11:62:XX:XX:XX.
For detailed self-print instructions for your specific model, see the Star Micronics documentation.

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Step 3: Add Printer in storekit

  1. Open your storekit dashboard
  2. Select your store from the list
  3. Go to Settings → Printers
  4. Click Connect new printer
  5. Select your printer model
  6. Enter a name (e.g., “Kitchen Printer”, “Bar Printer”)
  7. Enter the MAC address from the test print
  8. Configure your print settings (see below)
  9. Click Add printer
The printer will appear as “Pending confirmation” until it successfully connects to storekit’s cloud print service.

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Step 4: Confirm Connection

Once the printer connects:
  1. Click Connect printer next to the pending printer
  2. The printer will print a confirmation receipt
  3. Status will change to Online
You can click the printer icon anytime to send a test print.

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Printer Settings

SettingOptionsDescription
NameTextDisplay name shown in dashboard
Text sizeMedium / LargeFont size on printed tickets
Print item pricesOn / OffShow prices for each item
Print admin commentsOn / OffInclude internal notes on tickets
Auto / Manual printAuto / ManualWhen to print (see below)
Copies1-4Number of copies per order
Buffer0-720 minutesDelay for pre-orders

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Auto vs Manual Printing

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Auto Print

Orders print automatically as soon as they’re accepted. Best for:
  • High-volume venues
  • Kitchens that work from printed tickets
  • Reducing manual steps in order flow

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Manual Print

Orders only print when you click the print button in the dashboard. Best for:
  • Low-volume venues
  • When you prefer to review orders on screen first
  • Venues using tablets as the primary order display

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Pre-Order Buffer

The buffer setting delays printing for pre-orders until closer to the collection/delivery time. Example: A customer places an order at 10am for 2pm collection.
  • Buffer = 0: Prints immediately at 10am
  • Buffer = 30: Prints at 1:30pm (30 minutes before collection)
  • Buffer = 60: Prints at 1pm (60 minutes before collection)
A 30-60 minute buffer works well for most kitchens - long enough to prepare the order, short enough that tickets don’t pile up.

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Printer Status

The dashboard shows real-time printer status:
  • 🟢 Online - Printer connected and ready
  • 🔴 Offline - Printer not reachable
If a printer shows offline:
  1. Check the printer is powered on
  2. Verify it’s connected to WiFi (check printer’s network light)
  3. Ensure the printer is on the same network as when it was set up
  4. Try power cycling the printer