When guests pay via Pay at Table, you have multiple ways to confirm payment status. This guide covers how to check if a payment is complete, partial, or pending.
From Your POS
The primary way to check payment status is through your point of sale system:
- Real-time sync - When a guest pays via QR code, the payment appears on your POS immediately
- Bill closes automatically - Once fully paid, the table’s check closes
- Partial payments shown - If guests split the bill, you’ll see each payment as it comes in
Check your POS screen to see:
- Remaining balance on the table
- Individual payments made
- Whether the bill is fully settled
From the storekit Dashboard
For a complete view of all Pay at Table transactions:
- Go to Orders in your dashboard
- Filter by Pay at Table orders
- View payment status for each table
The dashboard shows:
| Status | Meaning |
|---|
| Paid | Bill fully settled |
| Partial | Some items paid, balance remaining |
| Pending | Payment initiated but not completed |
| Failed | Payment attempt unsuccessful |
Payment Notifications
Set up notifications to alert staff when payments are made:
- Go to Settings → Notifications
- Enable Pay at Table alerts
- Choose notification method (dashboard, email, or both)
You’ll receive alerts for:
- Full payment completed
- Partial payment received
- Payment failed
Understanding Payment States
Fully Paid
The entire bill has been settled. The table is ready to be cleared and reset.
Partially Paid
Some guests have paid their portion, but a balance remains. This commonly happens when:
- Guests are splitting the bill
- Someone is paying for specific items only
- A group is paying in rounds
Check the remaining balance on your POS before allowing guests to leave.
Payment Pending
A payment has been initiated but not yet confirmed. This can occur when:
- The guest’s bank requires additional verification
- Network delays are causing slow processing
- The payment is being processed
Wait a few moments - most pending payments resolve within seconds.
Payment Failed
The payment attempt was unsuccessful. Common reasons:
- Insufficient funds
- Card declined
- Network error
The guest will see an error on their phone and can retry with a different payment method.
What To Do If Payment Doesn’t Appear
If a guest claims to have paid but you don’t see it:
- Check your POS - There may be a short delay in syncing
- Ask to see confirmation - Guests receive a confirmation screen after payment
- Check the dashboard - View the transaction in your storekit dashboard
- Verify the table - Ensure they scanned the correct table’s QR code
Never let a guest leave without confirming payment. If in doubt, check the dashboard or ask to see their payment confirmation screen.
Handling Disputes
If a payment dispute arises:
- Check the transaction in your storekit dashboard
- Note the transaction ID and timestamp
- Contact support with the details
All Pay at Table transactions have a full audit trail for reference.
Tips for Staff
- Check POS regularly - Especially during busy periods
- Confirm before clearing - Always verify payment before resetting a table
- Know the delay - Payments typically appear within 2-3 seconds
- Train on partial payments - Ensure staff understand split bill scenarios
