Products are the items customers add to their cart. Each product belongs to a category and can have modifiers for customisation.
Creating Products
- Click into a category
- Click Add Product
- Choose New product or Duplicate product
Duplicate vs New
Duplicate product copies values from an existing product:
- Name, description, price, image, video
- Compare at price
- Tags and allergens
- Optionally: modifier groups
This saves time when creating similar items like burger variants.
Product Fields
Required
| Field | Description |
|---|
| Name | The product name shown to customers |
| Price | In your store’s currency |
| POS ID | Required if using Comtrex or Centegra POS |
Optional
| Field | Description |
|---|
| Description | Product details (first ~60 characters show on menu) |
| Print Name | Override name on printed tickets |
| Image | Product photo (PNG, JPG, GIF up to 10MB) |
| Video | Short video that plays on the product page |
| Compare At Price | Shows original price crossed out (for promotions) |
| SKU / PLU | Stock keeping unit or price lookup code |
| Cost | Your cost price (for reporting, not shown to customers) |
| Tax Rate | Override default tax rate for this product |
| Deposit | Bottle deposit or similar charges |
Availability
Available After
Schedule when a product becomes visible. Use this to:
- Launch new items at a specific time
- Prepare seasonal menus in advance
- Coordinate with marketing campaigns
Inventory Tracking
Enable Track Inventory and set stock levels. When inventory reaches zero, the product shows as unavailable.
Use for:
- Daily specials with limited quantities
- Items with supply constraints
- Flash sales
Availability by Day
Set which days of the week a product is available. Useful for:
- Weekend brunch items
- Weekday lunch specials
- Items that require advance preparation
Order Cutoff Time
For pre-order items, set a cutoff time before which orders must be placed.
Product Images
Upload high-quality images for each product. Supported formats: PNG, JPG, GIF (up to 10MB).
Images are automatically optimised and served via CDN.
Product Videos
Upload short videos that autoplay on the product detail page. Videos are automatically encoded for optimal streaming.
See Videos for best practices.
Organisation
Reordering
Drag and drop products within a category to change their order.
Print Order
Products can have a different order for printing. See Print Order.
Popular Flag
Mark products as Popular to:
- Display a “Popular” badge with a star icon on the product
- Show the product in a dedicated “Popular Items” section at the top of your menu
Deleting Products
- Click on the product to open the editor
- Scroll to the bottom
- Click Delete Product
Deleted products cannot be recovered. Order history referencing the product will show “Deleted Item”.
Multi-language Support
Click the translation icon next to text fields to add translations for other languages.
See Translations for setup.
Tips
- Front-load descriptions - Important info in first 60 characters
- Complete allergen info - Legal requirement in many regions
- Use high-quality images - They increase conversion rates
- Set Compare At Price for promotions - Shows discount clearly
- Track inventory for limited items - Prevents overselling
- Share inventory across products - Use modifiers to track shared ingredients like pizza dough
