Setup
- Log in to your Airship account
- Go to Settings → Project Details
- Copy your App Key and App Secret
- In storekit, go to Settings → Integrations
- Enter your Airship credentials
- Save changes
Synced Data
When a customer places an order or submits feedback, the following data is sent to Airship:Customer Profile
| Field | Description |
|---|---|
email | Customer email address |
first_name | First name |
last_name | Last name |
phone | Phone number |
Order Attributes
| Attribute | Description |
|---|---|
order_count | Total orders placed |
total_spent | Lifetime spend |
last_order_date | Most recent order date |
last_order_value | Most recent order amount |
store_id | Store ID |
store_name | Store name |
Events
| Event | Trigger |
|---|---|
order_placed | Customer completes an order |
order_accepted | Order is accepted by the store |
order_ready | Order is ready for pickup |
order_delivered | Order is delivered |
Customer Feedback
When customers submit reviews, feedback is automatically synced to Airship with:| Field | Description |
|---|---|
type_id | Feedback sentiment (1=positive, 2=negative, 3=neutral) |
source_id | Always set to 1 (website) |
unit_id | Your Airship unit ID |
comments | Customer review text and additional ratings |
ratings | Food rating, Service rating, and NPS score |
- Food - Quality and taste rating (1-5 stars)
- Service - Staff and service rating (1-5 stars)
- NPS - Net Promoter Score calculated from overall rating (0-10 scale)
- Atmosphere - Included in comments section
- Value for money - Included in comments section
- Positive (type_id: 1) - 4-5 star ratings
- Negative (type_id: 2) - 1-2 star ratings
- Neutral (type_id: 3) - 3 star ratings
Use Cases
Order Updates
Send real-time push notifications for order status:- Create automation triggered by
order_accepted - Send push: “Your order has been confirmed!”
- Create automation for
order_ready - Send push: “Your order is ready for pickup”
Promotional Push
Drive orders with targeted push notifications:- Segment by
last_order_date> 7 days - Send push with limited-time offer
- Deep link to your ordering page
Location-Based Messaging
For customers near your store:- Set up geofence around your location
- Trigger message when customer enters zone
- Promote lunch specials or happy hour
Re-engagement
Win back lapsed customers:- Segment: no order in 30+ days
- Send personalised push with offer
- Follow up with email if no response
Feedback-Based Campaigns
Respond to customer feedback automatically:- Segment by negative feedback (1-2 stars)
- Send personalised apology with discount code
- Track redemption to measure recovery
- Segment by positive feedback (4-5 stars)
- Thank customers with loyalty points
- Encourage them to share on social media
Channel Priority
Configure which channels to use for different message types:| Message Type | Recommended Channel |
|---|---|
| Order updates | Push notification |
| Promotions | Push + Email |
| Surveys | |
| Urgent alerts | SMS |