storekit offers multiple ways to manage orders depending on your operation. You can use the dashboard, integrate with a POS system, or rely on direct printing - or combine all three.
Ways to Manage Orders
| Method | Best for | How it works |
|---|
| Live Orders | Active order management | Real-time feed of today’s orders |
| All Orders | History and reporting | Searchable list of all orders |
| POS Integration | Kitchen workflow | Orders sent directly to your POS |
| Direct Printing | Kitchen tickets | Orders auto-print to your printer |
Live Orders
The Live Orders view is your real-time command centre for managing active orders.
Orders > Live Orders
What You See
- Real-time feed of today’s orders
- Connection status indicator (green = connected)
- Audio alerts for new orders
- Order cards showing status, items, customer, and timing
Order Actions
Click an order to open the detail panel where you can:
| Action | When to use |
|---|
| Accept | Confirm you’re preparing the order |
| Reject | Decline the order (with reason) |
| Preparing | Mark order as in progress |
| Ready for Pickup | Notify customer their order is ready |
| Out for Delivery | Hand off to driver |
| Complete | Close the order |
Filtering Orders
Click Filters to narrow down by:
- Venue (for multi-location accounts)
- Fulfillment type (Pickup, Delivery, Dine-in)
- Order status
- Table (for dine-in orders)
- Show/hide completed orders
Click Operations to access quick actions:
- Snooze menu items across venues
- View snoozed items
- Quick venue switching
Full-Screen Mode
Click the expand button to enter full-screen mode - useful for dedicated order display screens in the kitchen.
All Orders
The All Orders view shows your complete order history with powerful search and export features.
Orders > All Orders
Features
- Search by order code, customer name, or email
- Filter by date range, venue, status, and fulfillment type
- Sort by any column
- Select multiple orders for bulk actions
- Export to CSV
Bulk Actions
Select multiple orders to:
- Accept all pending orders at once
- Export selected orders
Exporting Orders
Click Export to download order data as CSV. Choose which fields to include and the date range.
POS Integration
With a POS integration, orders are sent directly to your point-of-sale system. The kitchen works from the POS rather than the storekit dashboard.
How It Works
- Customer places order on storekit
- Order is automatically sent to your POS
- Kitchen prepares order from POS tickets
- Order status syncs back to storekit
Supported POS Systems
- Lightspeed K-Series
- Zonal
- Tissl
- PointOne
- Deliverect (middleware for multiple POS systems)
- And more
When to Use POS Integration
- Your kitchen already works from POS tickets
- You need unified reporting across all order sources
- You want order items to sync to your existing inventory
With POS integration, you typically don’t need to manage orders in the storekit dashboard - the POS handles the kitchen workflow.
Direct Printing
Direct printing automatically sends order tickets to your kitchen printer when orders are placed.
How It Works
- Customer places order
- Ticket prints automatically (or when you accept)
- Kitchen prepares from printed ticket
- You update status in dashboard (or via POS)
Print Modes
| Mode | Behaviour |
|---|
| Auto-print | Prints immediately when order is placed |
| Print on accept | Prints when you accept the order |
Split Printing
Route different categories to different printers:
- Food items → Kitchen printer
- Drinks → Bar printer
- Desserts → Pastry station
See Direct Printing for setup instructions.
Choosing Your Workflow
Dashboard Only
Best for: Small operations, new stores, or those without POS systems.
- Manage everything from Live Orders
- Print tickets manually or use auto-print
- Simple setup, no integrations needed
POS Integration
Best for: Established kitchens with existing POS workflows.
- Orders flow directly to POS
- Kitchen works from familiar system
- Dashboard used for customer service only
Dashboard + Printing
Best for: Operations wanting dashboard control with kitchen tickets.
- Accept orders in dashboard
- Tickets print for kitchen
- Full visibility and control
Full Integration
Best for: Multi-location brands with complex operations.
- POS integration for kitchen
- Dashboard for customer service and reporting
- Printing as backup
- All channels synced
