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Auto Ready automatically updates orders to “Ready for Pickup” status when their estimated time arrives. This removes the need for staff to manually mark each order as ready.

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How It Works

  1. Customer places an order with an estimated ready time
  2. storekit schedules an automatic status update for that time
  3. When the time arrives, the order is marked as “Ready”
  4. Customer receives their “order ready” notification

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Timing Logic

The timing is calculated as follows:
ScenarioWhen order is marked ready
Order has an estimated timeAt the estimated time
No estimated time set30 minutes after order is placed
For example:
  • Order placed at 12:00 with estimated time 12:25 → marked ready at 12:25
  • Order placed at 12:00 with no estimated time → marked ready at 12:30

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When to Use Auto Ready

Auto Ready works best for:
  • High-volume operations - When manually marking each order is impractical
  • Consistent prep times - When you reliably hit your estimated times
  • Self-service pickup - Where customers collect without staff interaction
Only enable Auto Ready if your kitchen consistently meets estimated times. Customers will be notified their order is ready even if it isn’t.

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When NOT to Use Auto Ready

Do not enable Auto Ready if:
  • You already mark orders as ready manually - You’ll create duplicate “order ready” notifications and confuse customers
  • You have a POS integration that manages order status - POS systems like Lightspeed, Zonal, or Square that sync order lifecycle updates will conflict with Auto Ready
  • Your prep times vary significantly - If some orders take 10 minutes and others take 45, Auto Ready will notify customers at the wrong time
If your POS already sends order status updates to storekit, those updates will mark orders as ready at the correct time. Enabling Auto Ready on top of this creates race conditions where customers may receive multiple notifications or see incorrect status.

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Configuration

  1. Go to Store Settings > Operations
  2. Find Auto Ready
  3. Select which fulfillment methods should use Auto Ready:
    • Pickup
    • Delivery
    • In-Store
    • Catering Pickup
    • Catering Delivery
  4. Save changes
You can enable Auto Ready for some fulfillment methods and not others. For example, enable it for Pickup orders but manually manage Delivery orders.

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Best Practices

  1. Set accurate prep times - Auto Ready relies on your estimated times being accurate
  2. Monitor during busy periods - Disable temporarily if you’re running behind
  3. Train staff - Ensure kitchen knows orders will auto-update and customers will be notified
  4. Use with order displays - Pair with customer-facing displays so customers can see their order status

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Disabling Auto Ready

To disable, return to Store Settings > Operations and deselect all fulfillment methods from Auto Ready, or remove specific methods you want to manage manually.