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Order injection is the process of automatically sending online orders to your POS system. When a customer completes checkout, the order is transmitted to your POS within seconds, appearing on terminals and kitchen printers just like any other order.

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How Order Injection Works

Customer completes checkout
           ↓
    Payment processed
           ↓
  Order saved to storekit
           ↓
   Order sent to POS API
           ↓
  POS acknowledges receipt
           ↓
 Order appears on terminal
           ↓
  Kitchen ticket prints
The entire process typically completes in 2-5 seconds.

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Order Timing

When orders are injected depends on the fulfillment type and your configuration.

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ASAP Orders

Orders for immediate fulfillment are injected as soon as payment completes. The order appears in your POS right away.

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Pre-Orders / Scheduled Orders

For orders scheduled for a future time, injection timing depends on your settings:
SettingBehaviour
Immediate injectionOrder sent to POS right after payment
Delayed injectionOrder sent X minutes before the requested time
Delayed injection is useful if you don’t want pre-orders cluttering your kitchen queue hours in advance.
For busy kitchens, consider injecting pre-orders 15-30 minutes before the requested time. This gives enough prep time without overwhelming the queue.

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What’s Included in Orders

Each order sent to your POS contains:

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Order Details

  • Unique order ID
  • Order timestamp
  • Requested fulfillment time

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Items

  • Product names and quantities
  • Modifiers and customisations
  • Item-level notes
  • PLU/product codes (for linked integrations)

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Customer Information

  • Name
  • Phone number
  • Email address

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Fulfillment Details

  • Method (delivery, pickup, dine-in)
  • Delivery address (if applicable)
  • Table number (for dine-in)
  • Special instructions

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Payment

  • Payment status (paid/pending)
  • Payment method
  • Tip amount (if applicable)

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Error Handling

storekit is designed to handle POS communication failures gracefully.

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Automatic Retry

If the POS is temporarily unreachable:
  1. storekit queues the order
  2. Retries automatically with exponential backoff
  3. Continues retrying until successful
  4. Order eventually appears in POS
If an order fails to sync after all retry attempts, you’ll receive an email notification with the specific error reason, order details, and a direct link to view the order in your dashboard.

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Customer Experience

Orders always complete successfully for the customer, even if POS injection is delayed:
  • Payment is processed
  • Customer receives confirmation
  • Order appears in storekit dashboard
  • You can manually enter the order if needed
Customers are never affected by temporary POS issues. Their order is confirmed and you’ll always have it in your storekit dashboard.

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POS Connection Errors

If there’s a persistent connection issue, customers may see a message asking them to contact staff. This only happens in specific scenarios like pay-at-table where POS connectivity is critical.

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Order Modifications

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Before POS Injection

If you need to modify an order before it’s sent to the POS:
  1. Find the order in your storekit dashboard
  2. Make necessary changes
  3. The modified order is sent to the POS

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After POS Injection

Once an order has been injected:
  • Changes in storekit don’t automatically update the POS
  • Modify the order directly in your POS
  • Process refunds through storekit if needed

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Integration-Specific Behaviour

Different POS integrations handle orders slightly differently.

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Zonal

  • Orders appear as online orders in Aztec
  • Full modifier support
  • Discounts from Zonal loyalty are recorded
  • Order notes appear on tickets

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Lightspeed K-Series

  • Orders appear on your configured terminal
  • Kitchen routing follows your Lightspeed setup
  • Course assignments respected (if configured)

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TISSL (PLU-based)

  • Products matched by PLU codes
  • Ensure all products have valid PLUs
  • Unmatched items may cause order failures

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Troubleshooting Order Injection

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Orders Not Appearing in POS

  1. Check integration status: Verify the POS connection is active in Store Settings
  2. Check POS status: Ensure your POS terminal is online
  3. Review order in dashboard: Look for error messages on the order
  4. Check PLU codes: For manual linking integrations, verify PLUs are correct
  5. Check email notifications: If the order failed to sync, you’ll receive an email with error details

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Delayed Orders

  • Check your network connectivity
  • Verify the POS API is responding
  • Review any error messages in the dashboard

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Missing Items or Modifiers

  • Ensure all products are mapped correctly
  • Check modifier PLU codes (for TISSL/manual linking)
  • Verify products exist in the POS

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Wrong Prices

  • Check tax-inclusive vs tax-exclusive settings
  • Verify prices match between systems
  • Re-sync menu if using automatic sync

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Best Practices

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Test Before Going Live

Always test order injection thoroughly:
  1. Place a test order with various items
  2. Include modifiers and special requests
  3. Verify everything appears correctly in the POS
  4. Test different fulfillment methods

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Monitor Order Flow

  • Regularly check that orders are flowing to POS
  • Set up alerts for injection failures (if available)
  • Review any failed orders promptly

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Keep Systems in Sync

  • Sync menus regularly if using pull integrations
  • Update PLU codes when adding new items
  • Test after making menu changes
For further assistance, contact support.